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Email Us

hello@eastdaoism.com

Response within 24 hours
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Live Chat

Available 24/7

Instant support for urgent issues
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WhatsApp

+86 159 8967 2331

Business hours: 9AM-6PM EST
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Office Address

123 Spiritual Way
Buddha District, Shanghai 200000
China

Business Hours

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 10:00 AM - 4:00 PM EST
Sunday Closed

Live chat available 24/7 for urgent inquiries

Frequently Asked Questions

Find answers to common questions about our services

Readings & Analysis

How accurate are the BaZi readings? +

Our BaZi readings use advanced AI algorithms combined with traditional Chinese metaphysics. While we strive for high accuracy, remember that readings provide guidance and possibilities, not absolute predictions.

What information do I need for a reading? +

For the most accurate reading, you'll need your exact birth date, time, and location. If you don't know your birth time, we can use 12:00 PM (noon) as a default, but the reading may be less precise.

How often should I get a reading? +

We recommend getting a comprehensive reading at major life transitions. For ongoing guidance, monthly or quarterly updates can help you navigate changing energies and opportunities.

Account & Billing

What payment methods do you accept? +

We accept credit cards, PayPal, and cryptocurrencies (Bitcoin, Ethereum, USDT). All transactions are secured with 256-bit SSL encryption.

Can I get a refund? +

Yes, we offer a 30-day money-back guarantee for all services. If you're not satisfied with your reading or course, contact our support team for a full refund.

How do I cancel my subscription? +

You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

Technical Support

How do I reset my password? +

Click on "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox. The link expires in 1 hour for security.

Is my personal information secure? +

Yes, we use bank-level encryption and never share your personal information with third parties. Your birth details are used only for generating your readings.

What browsers are supported? +

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, please use the latest version of your browser.

Still Need Help?

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